Terms of Service

Plain-language summary

These Terms of Service are the contract between you and Intervyo. They cover what you can expect from us, what you agree to in return, and the rights you grant us in your content.

The short version:

You can use Intervyo if you are 18 or older, agree to follow the acceptable-use rules in §7, and accept the broad content licence in §6, that licence is what lets us build features like AI-trained feedback, longitudinal progress tracking, and aggregated industry insights, and is what makes Intervyo's data corpus a meaningful asset that may transfer to a successor company in a future corporate transaction.

You retain ownership of your content. The licence is broad but your right to delete is preserved, when you delete a recording it is removed from active systems, anonymised, and any models or aggregates it was already part of stay as they are.

Recordings happen automatically when you do a HireVue practice, live mock interview, or Assessment Centre simulation. Consent is the checkbox at signup, not per session. We do not run facial-recognition or voice-identification on recordings, so they are not processed as special-category biometric data. See the Privacy Policy for details.

Critical things in plain English:

• Intervyo is a practice tool. The feedback is AI-generated. We do not guarantee outcomes, you might still get rejected from the firms you prep for.
• Do not share your account, do not try to game the system, do not paste content you do not have rights to.
• We can change these Terms; we will notify you of material changes by email.
• If something goes wrong and you suffer loss, our liability is capped. You can still bring a claim.

1. Agreement to terms

By creating an account on Intervyo, accessing the service at intervyo.co.uk, useintervyo.com, or app.intervyo.co.uk, or using any feature offered through the service (the "Service"), you agree to these Terms of Service ("Terms") and to our Privacy Policy. If you do not agree, do not create an account or use the Service.

These Terms apply to:

• Visitors to our marketing sites
• Registered users on our free tier
• Paying subscribers
• Anyone using a referral or affiliate code
• Anyone interacting with us via support email

These Terms are between you and Intervyo, operated by Promote Innovation. Promote Innovation is currently the operating identity behind Intervyo; the business is not yet registered as a UK limited company. When that changes we will update this section with the registered company number and registered office address.

You confirm that you are at least 18 years old when you accept these Terms. If you are under 18, do not use the Service.

2. Nature of the Service

Intervyo is a practice and preparation tool. All interview sessions, feedback, scoring, commentary, transcripts, and outputs generated by the Service (including by Vyo, our AI interviewer and coach) are simulations. They are not real interviews, real interviewer feedback, real recruiter communications, or real hiring decisions.

Intervyo is an independent UK company. We are not affiliated with, endorsed by, sponsored by, or operated by any employer, firm, university, or organisation that you may name as a practice target or that may be referenced within the Service.

Where the Service references a real firm by name (e.g. "Goldman Sachs, Investment Banking Analyst"), that reference is nominative use for the sole purpose of identifying the role or programme you are practising for. Trademarks, service marks, and trade names referenced in the Service remain the property of their respective owners.

Nothing the Service produces constitutes:

• Real recruiter feedback or real interviewer commentary
• A hiring decision, offer, or rejection from any firm
• A guarantee, prediction, or warranty of your outcomes in real interviews
• A statement made on behalf of any real firm or individual
• Career, legal, financial, academic, or employment advice, see §9

3. What the Service does

The Service offers AI-powered interview preparation tools, including:

• Live AI interview simulations with our AI interviewer, Vyo
• HireVue-style practice, record yourself answering timed questions
• Psychometric assessments, numerical, verbal, logical, situational judgement, personality, game-based
• Assessment Centre simulations, group exercises, business cases, written exercises
• Superday simulations, multi-round mock interview days
• CV analysis, feedback on uploaded CVs
• Cover letter generation, application question helpers, cold outreach drafts, LinkedIn audits, firm research, JD prediction (collectively, "Generative Tools")
• Pipeline tracking, track firms, programmes, deadlines, and your progress through application stages
• Firm Radar, monitor when applications open at firms you are targeting
• Vyo coaching, AI conversational coaching tailored to your data

Features may be added, removed, or modified. Material changes are notified per §15.

4. Account creation and security

To use most features you must create an account. You agree to:

• Provide accurate, current, and complete information at signup and during onboarding
• Maintain and update your information to keep it accurate
• Keep your password and any access credentials secure
• Accept responsibility for all activity under your account
• Notify us immediately at admin@intervyo.co.uk of any suspected unauthorised access
• Use one account per person, sharing accounts is a breach of these Terms

We reserve the right to suspend, restrict, or terminate accounts that we reasonably believe are operated by automated agents, used to evade freemium limits via multi-account creation, used to circumvent the referral programme's anti-farming mechanisms, or otherwise breach these Terms.

For multi-account defence, signup may require SMS verification of your phone number. One verified phone number = one account. Phone numbers are stored per the Privacy Policy and used for fraud prevention and (where you opt in) marketing communications.

5. Subscriptions and payments

5.1 Free tier

The Service offers a free tier with limited access. The current limits (visible firms in your pipeline, alerts, generative tool runs per period, etc.) are documented in the in-app pricing surface and may change with notice.

5.2 Paid subscriptions

Paid subscriptions are billed monthly, quarterly, or annually through Stripe. By subscribing, you authorise us to charge your payment method on a recurring basis until you cancel.

• Charges are immediate on upgrade. No trial period applies.
• Cancellation takes effect at the end of the current billing period. You retain access until then.
• No refunds for partial months or unused features after cancellation, except where required by law (e.g. UK Consumer Contracts Regulations 14-day cooling-off period for distance contracts where applicable).
• Price changes are notified at least 30 days in advance. Continued use after the price change date is acceptance.
• Failed payments, we will retry per Stripe's standard schedule; persistent failure suspends your account.
• VAT and sales tax, prices on our pricing pages are inclusive of VAT for UK customers, exclusive of US sales tax which is added at checkout where applicable.

5.3 Referral and bonus credits

The referral programme grants bonus alert slots when your invitee signs up and completes onboarding. The mechanics, caps, and any expiry are documented in-app. Bonus slots are non-transferable, have no cash value, and may be revoked if we detect fraud.

6. Your content, the broad licence

This is the load-bearing section of these Terms. It defines what we can do with the content you create and upload through the Service.

6.1 Definitions

"Your Content" means any text, file, image, audio, or video you submit, paste, upload, record, or otherwise provide to the Service. It includes:

• Account information you submit (name, email, phone, university, etc.)
• Files you upload (CVs, screenshots, attachments)
• Text you paste (job descriptions, programme descriptions, firm profiles, cover-letter inputs)
• Practice answers, transcripts, and outputs you generate
• Coaching messages you send to Vyo
• Recordings, audio and video you create using the Service's recording features, which include voice and facial features and are categorised separately under §6.5

6.2 Ownership

You retain ownership of Your Content. We claim no proprietary rights in Your Content beyond the licence you grant under §6.3.

6.3 The licence you grant

By submitting Your Content to the Service you grant Intervyo (and any successor or assignee under §6.6 below) a worldwide, perpetual, irrevocable (subject to §6.4 below) royalty-free, sublicensable, and freely transferable licence to:

• Host, store, reproduce, transmit, and back up Your Content
• Modify, adapt, translate, format, and create derivative works from Your Content
• Use Your Content to train, evaluate, fine-tune, and improve machine-learning models, including models operated by Intervyo, by our service providers, by our partners, and by any successor entity, provided that such use does not, in the ordinary course of training, identify you to third parties
• Aggregate Your Content with other data, anonymise it, and create datasets for research, benchmarking, industry analysis, partner products, public-facing reports, or commercial sale or licensing
• Sublicense any of the foregoing rights to our service providers, research partners, and successor entities, without restriction on the sublicensee's purpose beyond compliance with applicable law
• Use Your Content for any purpose related to operating, developing, training, improving, researching, or commercialising the Service, products derived from the Service, or successor products

This licence applies only to Your Content. Other personal data we hold about you (account information, behavioural data, etc.) is governed by our Privacy Policy.

6.4 Your right to delete

You may request deletion of any of Your Content at any time, either through the Service (in-app deletion surfaces in account settings) or by contacting admin@intervyo.co.uk.

Upon a deletion request:

• We will permanently remove the relevant content from our active systems within 30 days and from backups within 90 days
• The licence granted under §6.3 terminates as to that specific content upon deletion
• Where the content has already been incorporated into trained machine-learning models, anonymised aggregate datasets, or other derivatives prior to your deletion request, the original content is deleted but separation from the models or datasets is not technically feasible, and those models / datasets continue to operate and be commercially used
• Personal-identifying portions of recordings are deleted; the recording with personal identifiers stripped is anonymised and retained in our aggregate corpus indefinitely (this is consistent with UK GDPR, anonymised data is no longer personal data, see Privacy Policy §8)

The right to delete cannot be contracted out of for personal data under UK GDPR Article 17. We honour this right alongside the broad licence above.

6.5 Recordings

Recordings (voice + video) are personal data. We do not run facial-recognition or voice-identification on them and we do not extract face-geometry scans, voiceprints, or any other biometric identifier, so they are not processed as special-category biometric data under UK GDPR Article 9, BIPA, or equivalent US state biometric laws.

By accepting these Terms (the checkbox at signup) you agree that recordings created during HireVue practice, live mock interviews, and Assessment Centre simulations are processed under the broad content licence in §6.3. There is no separate per-session consent step.

A "Take without recording" alternative is available in every recording flow. You are not required to record any session. You can delete any recording at any time via §6.4. Closing your account stops any future recording immediately.

Full detail on recording purposes, retention, and your rights is in our Privacy Policy §3.4 and §6.

6.6 Successor entities and asset transfer

The licence granted under §6.3 is binding on and inures to the benefit of any successor or assignee of Intervyo, including in connection with a merger, acquisition, asset sale, change of control, financing transaction, insolvency, administration, or other corporate event.

The full scope of rights granted to Intervyo under §6.3 transfers to any such successor or assignee in its entirety, including the right to sublicense without restriction on sublicensee purpose. Your rights under §6.4 (deletion) continue to apply against the successor entity.

This clause is an essential term of these Terms and reflects the commercial value of the platform's content corpus as a transferable asset.

6.7 Anonymised and aggregated data

Once Your Content has been anonymised, meaning personal identifiers and quasi-identifiers have been removed such that the data can no longer reasonably identify you, it is no longer personal data under UK GDPR. The licence on anonymised content is irrevocable and not subject to deletion requests. We may retain, share, sell, and license anonymised aggregated content without restriction.

6.8 Warranties about Your Content

You warrant that:

• You have the legal right to provide Your Content for the purposes described in §6.3
• Your Content does not infringe any third party's copyright, database right, trade mark, confidentiality, privacy, or any other right
• Your Content does not contain material you were prohibited from copying by the source's terms of use, where those terms are legally binding on you
• Your Content does not contain personal data of third parties that you do not have the right to share with us, see our Privacy Policy for our automated redaction of named individuals in pasted JDs

Breach of these warranties is grounds for suspension or termination per §14.

7. Acceptable use

You agree NOT to:

• Use the Service for any unlawful purpose, or in violation of any applicable law in any jurisdiction
• Share your account credentials with any other person; you are responsible for all activity under your account
• Operate multiple accounts to evade freemium limits or referral-programme caps
• Use bots, scripts, or automated agents to interact with the Service except where we explicitly permit it (e.g. a future public API)
• Scrape, copy, mirror, or republish any portion of the Service or its content for commercial purposes without our permission
• Reverse-engineer, decompile, or attempt to derive the source code of the Service
• Probe, test, or breach security of the Service or any user's data; security research must be coordinated via admin@intervyo.co.uk
• Upload malicious content, malware, exploits, attempts at SQL injection or XSS via input fields, etc.
• Harass, abuse, or harm other users, our staff, or third parties through the Service
• Use the Service to defame, infringe, harass, or threaten any individual or organisation
• Interfere with the proper functioning of the Service, including via excessive load or denial-of-service attempts
• Misrepresent your identity or impersonate any person or organisation

7.1 Publication and sharing restrictions for AI Outputs

The Service generates transcripts, feedback reports, scores, example responses, planned-question banks, and other outputs ("AI Outputs"). You may share AI Outputs only in a way that makes clear they are Intervyo practice simulations and not real interview feedback, recruiter communication, or statements of any real firm. You must not (and must not permit any third party to):

• Publish, post, or distribute AI Outputs in a manner that attributes specific statements, decisions, questions, or feedback to any real firm, recruiter, or individual
• Present AI Outputs as if they were authentic interview feedback, hiring decisions, or the views of a real firm
• Remove, crop, obscure, or modify any "practice simulation" banner, footer, or watermark that Intervyo applies to a shareable AI Output

Breach of this clause is grounds for immediate account suspension.

7.2 Personas and named individuals

The Service lets you describe an "interviewer persona" to tailor question style. You must not enter a persona that names, depicts, or materially identifies any real individual (whether living or deceased), including current or former employees of any real firm. Descriptions of style, seniority, and tone (for example, "a blunt M&A MD who values structured thinking") are permitted; naming a specific real person is not.

You agree to indemnify and hold Intervyo harmless against any claim, loss, or liability arising from (i) your breach of this clause, (ii) your breach of §6.8 or §7.1, or (iii) your publication or sharing of AI Outputs in breach of these Terms, including any claim by a third party firm or individual relating to trade mark, passing off, defamation, right of publicity, image rights, data protection, or misrepresentation.

7.3 Fair-use freemium

The free tier is provided as a fair-use offering. We may impose reasonable rate limits, daily caps, or per-feature usage caps to prevent abuse. Limits are documented in the in-app pricing surface and updated from time to time. Persistent attempts to evade limits (multi-accounting, automated requests, etc.) are a breach.

8. Intellectual property

8.1 Our content

Intervyo and our licensors own the Service, including all software, designs, branding, written content, the Vyo persona, the AI feedback templates and frameworks, the proprietary content of psychometric tests we have authored or licensed, the firm catalogue data, and all other content not contributed by users. Use of the Service does not transfer any rights in our content to you.

8.2 Our trademarks

"Intervyo", "Vyo", "useintervyo.com", and any other marks we use are our trademarks (registered and unregistered as applicable). You may not use our trademarks without our prior written permission, except that you may identify Intervyo by name in unmodified text references.

8.3 Third-party trademarks

Trademarks of third-party firms, programmes, products, and services referenced in the Service remain the property of their respective owners. References are nominative, see §2.

8.4 Open-source components

The Service is built using open-source software components. Each is licensed under its respective open-source licence (typically MIT, Apache 2.0, or BSD). A list is available on request.

8.5 Feedback

If you provide ideas, suggestions, or feedback to us, you grant us a non-exclusive, royalty-free, perpetual licence to use that feedback to improve the Service, with no obligation to compensate you.

9. Disclaimers, outcomes, accuracy, professional advice

9.1 No outcome guarantees

We do not guarantee, warrant, or predict any specific outcome from your use of the Service. We make no firm-specific outcome claims, we do not state or imply pass rates, success rates, or guaranteed offers at any specific firm. Your real-interview performance, application outcomes, and career progression depend on factors entirely outside our control.

9.2 AI-generated content

AI Outputs are generated by machine-learning models that may produce inaccurate, incomplete, biased, or inconsistent results. Do not rely on AI Outputs as professional advice. AI Outputs are not careers advice, legal advice, financial advice, academic advice, employment advice, or any other professional advice.

9.3 No regulated activity

Intervyo does not provide regulated services. We are not a recruitment agency, employment agency, careers service, financial adviser, legal adviser, or training provider regulated under the Financial Services and Markets Act 2000, Solicitors Regulation Authority rules, or equivalent. We provide AI-powered practice tools only.

9.4 "As is" provision

Subject to §11, the Service is provided "as is" and "as available". We do not warrant uninterrupted operation, freedom from defects, freedom from viruses or harmful components, fitness for any particular purpose, or that the Service will meet your specific requirements. Statutory warranties under the UK Consumer Rights Act 2015 (where you are a consumer) and equivalent US state law are unaffected.

10. Indemnity

You agree to indemnify, defend, and hold harmless Intervyo, its officers, employees, agents, service providers, and successor entities from and against any third-party claim, demand, action, loss, liability, damage, cost, or expense (including reasonable legal fees) arising from or related to:

• Your use of the Service in breach of these Terms
• Your breach of any warranty in §6.8
• Your breach of §7.1, §7.2, or any other acceptable-use rule
• Your publication or sharing of AI Outputs in breach of these Terms
• Your provision of Your Content where you did not have the right to do so
• Your infringement of third-party rights through your use of the Service

We will notify you promptly of any such claim, give you reasonable cooperation in defending it, and not settle without your consent (not to be unreasonably withheld).

11. Limitation of liability

11.1 Statutory rights

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including:

• Liability for death or personal injury caused by negligence
• Liability for fraud or fraudulent misrepresentation
• Statutory rights under the UK Consumer Rights Act 2015 where you are a consumer
• Statutory rights under applicable US state consumer-protection law

11.2 Cap on liability

Subject to §11.1, our total aggregate liability to you arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), under statute, or otherwise, is capped at:

• For paying subscribers: the total fees you paid to us in the 12 months preceding the event giving rise to the claim
• For free-tier users: £100 (or US$125 for US users)

11.3 Excluded losses

Subject to §11.1, we are not liable for:

• Indirect, consequential, special, incidental, or punitive damages
• Loss of profits, revenue, business, opportunity, goodwill, or anticipated savings
• Loss of data (we operate reasonable backups; you are responsible for keeping your own copy of important data)
• Failure of any specific career outcome to materialise

11.4 Exclusions to the cap

Where you have a claim that, under §11.1, cannot be limited by these Terms, the cap in §11.2 does not apply.

12. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms. By accepting these Terms you confirm you have read and understood the Privacy Policy.

The Privacy Policy explains:

• What personal data we collect
• The lawful bases on which we process it
• Your rights and how to exercise them
• How recordings are processed (and why they are not biometric special-category data)
• Subprocessors and international transfers
• US state-specific addendums

13. Governing law and disputes

13.1 UK and EEA users

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that you may bring proceedings in the courts of your country of residence where your country of residence is in the EEA and that jurisdiction is mandatory under your local law.

13.2 US users

For users resident in the United States and using useintervyo.com:

• Governing law: Delaware
• Dispute resolution: binding individual arbitration with class-action waiver, administered under JAMS Streamlined Arbitration Rules and held in Delaware
• Small claims: regardless of the choice in arbitration, you may bring an individual action in your local small-claims court for amounts within that court's jurisdiction

13.3 Informal resolution first

Before commencing formal proceedings, you agree to first attempt to resolve the dispute informally by contacting admin@intervyo.co.uk and giving us 30 days to respond.

13.4 Time bar

Any claim arising from or related to these Terms or the Service must be brought within one year of the event giving rise to the claim, except where a longer period is mandatory under applicable law.

14. Termination

14.1 By you

You may close your account at any time via account settings or by emailing admin@intervyo.co.uk. Account closure:

• Cancels any active subscription at the end of the current billing period
• Removes your ability to log in
• Does not automatically delete Your Content, to delete content, exercise the deletion right under §6.4 separately
• Does not terminate the broad licence in §6.3 as to content you have already created, the licence survives account closure subject to your deletion rights

14.2 By us

We may suspend or terminate your account if:

• You breach these Terms in a material way
• You fail to pay for a paid subscription after reasonable retries
• Your use of the Service exposes us, our subprocessors, or other users to legal, regulatory, or security risk
• We discontinue the Service in your jurisdiction or globally

We will give you reasonable notice of termination (typically 30 days) where practicable, except for breaches that warrant immediate suspension (fraud, abuse, illegal use, security breach).

14.3 Effect of termination

On termination:

• Your access to the Service ends
• Outstanding fees for your current billing period remain payable
• Provisions that by their nature should survive (the licence in §6, indemnities in §10, limitation of liability in §11, governing law in §13) survive
• Your data export and deletion rights under the Privacy Policy continue to be available

15. Changes to these Terms

15.1 Material changes

We may make changes to these Terms. For material changes, meaning changes to the licence in §6, the dispute-resolution clause in §13, the limitation of liability in §11, or anything else that materially changes your rights or obligations, we will update the "Last updated" date at the top of this page and notify you by email. Continued use of the Service after the change takes effect constitutes acceptance under standard UK contract practice. If you do not accept the new Terms, you may close your account; we will export your data on request and delete it per §6.4.

15.2 Non-material changes

For typo corrections, clearer wording without scope change, contact-detail updates, or addition of new optional features, we update the page without further notification but record the change in our internal change log.

15.3 No retroactive narrowing

We will not retroactively narrow your rights regarding content already submitted. The licence terms in effect when content was submitted continue to govern that content.

16. General provisions

16.1 Entire agreement

These Terms, together with the Privacy Policy, our Cookie Policy, and any additional terms applicable to specific paid features (where flagged at purchase), constitute the entire agreement between you and Intervyo regarding the Service.

16.2 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions remain in full effect, and the invalid provision is replaced with a valid provision that achieves the same intent to the extent permitted by law.

16.3 Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

16.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms to any successor or assignee per §6.6 without your consent.

16.5 No third-party beneficiaries

These Terms confer no rights on any third party except where expressly stated (e.g. successor entities under §6.6).

16.6 Force majeure

Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including natural disasters, outages of major internet infrastructure, regulatory action, war, or pandemic.

16.7 Notices

Notices to us go to admin@intervyo.co.uk. Notices to you go to the email address on your account or via in-app notification.

16.8 Headings

Section headings are for convenience and do not affect interpretation.

17. Contact

For all queries about these Terms:

For complaints about us or the Service, please contact us first. If unresolved within 30 days, you may pursue the dispute resolution path in §13.